GuestHost - Where the Mountain Meets the City

Switching on and off air conditioning and heating is subject to compliance with current Italian legislation (DPR 16/04/2013 n.74, DM 383 - 6/10/2022). Summer: the average air temperature must not get below 26°C (78,8 °F) for all kinds of buildings Winter: the weighted average of the air temperatures must not exceed 20°C (66,2 °F). Time and period of operation depend on the climatic zone defined by the standard. Ferrara Climatic Zone E: 13 hours a day from October 22th to April 7th To ensure the security of your personal data, 7 days before your arrival you will receive instructions to register your documents via our Guest Portal and pay the Tourist Tax due to the Municipality of Ferrara. We need such procedure to verify your ids and docs and in order to send info to the police service "Alloggiati Web" which is Italian procedure to host guest in italy. You can find all the information on the official website alloggiatiweb.poliziadistato NB: You must complete the document registration and online check-in process in order to receive instructions and gain access to the apartment. We are available by phone at the following times: 10 a.m. to 12:30 p.m. and 2 p.m. to 8 p.m. Monday through Saturday 3 p.m. to 8 p.m. on Sundays KEY COLLECTION: Key collection is at our CLEANBNB Ferrara office at 52 Frescobaldi Street from 3 p.m. to 7 p.m. After 7 pm in SELF CHECK IN mode (with keybox). Possibility to check in at the office from 8 p.m. to 10 p.m. at a cost of 30 euros.La struttura non è disponibile per feste di addio al nubilato/celibato o simili. Siete pregati di comunicare in anticipo a l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale.